5

Joe and his staff were efficient, quick and appreciated their concern for all things COVID-19. My experience was above expectations.

5

Great customer service & very timely on their jobs!

1

Took my truck into this place to have them bleed my brakes, backed my truck in front of the bay with the lift (bay #2) set the emergency brake and proceeded inside to speak with them I have no brakes they told me no problem. We will take care of it I said ok great you have to put in in drive and release the emergency brake slowly. No problem they said. I walked outside talking to my wife when the tech was walking to my truck I made it a point to remind him that my truck didn't have brakes. He said yes sir they told me he started my truck and released the emergency brake out the truck into reverse and he hit the gas then jumped the curb, and ran my rear end of the truck into the trees bending my bumper my tailgate my trailer light box and the diamond plate trim. I went over and asked what were you thinking he said no one told me it didn't have brakes I lost my cool and said you told me that they told you and I came and talked about it with you. I looked at the damage and said well we are gonna need to figure this out after the repair. They jumped the curb again and got it into the bay at that time I started taking pictures they got rags out and tried wiping the Tree bark and dirt and scuff marks off I yelled don't touch that yet I need pictures they said sir you can't come in the shop I didn't care what they were saying. I took my pictures and let them fix my truck they came inside to talk to me and said that my brake line was smashed which wasn't that way before going in there Bc I had just changed the master cylinder just needed to bleed the brakes. The brake like had leafs all over it they said they didn't cause that then They priced the brake like for $ 87.37 delivered I called autozone they told me it was $17.00 for the brake line I called my wife to come get me to go get it they left my time running during that hour I was gone to get the part they messed up charged me $336.00 to bleed my brakes I lost it I said why is it 336 dollars they said $130.00 an hour for the repair I told them well before I pay for the repair I need to know what y'all are going to do about my truck they said they didn't cause any damage. That's when I really lost it. They took my keys and said pay your bill or you won't get you're vehicle back. I paid my bill and demanded to speak to a manager when a lady came out and said it wasn't their fault and that they didn't cause the damage. I left went to a friends shop and got an estimate to repair the damage they estimated $5,116.12 worth of damage I went back to speak with them again they asked me to leave before I got to the door. I said I will not leave until I have some answers. It's been 6 months no calls from managers no calls from corporate office nothing they think they can damage people's property and get away with it well from now on I'm going to ruin your business. I will run your customers off and make signs of the damages to my truck and sit outside and refer the customers to other places.

1

They lied about repairs needed for my car. They can do better by not lieing.

1

They lied about repairs needed for my car. They can do better by not lieing. I went in to get my car inspected and after I paid for the inspection they told me that they couldn’t give me a pass until I replaced the serpentine belt. They said it was cracked and worn. They offered to do the job for 225. I found a better deal elsewhere (at 50$) but the thing is that the other shop showed me the old belt and there was nothing wrong with it. The old belt is practically brand new. See photo. Their scam cost me 50 bucks, and a day of research and finding a better shop to avoid a false 225 dollar lie.

1

Call me if you really care. I will be waiting

5

Excellent service; new owner/management caring and friendly. Great experience!!!!... Ask for JAMES!👍🏼😁

1

Don't take your vehicle here. They never fixed my issues that we were promised and I'd paid them almost 4k!!! Also, the new manager needs training with customer service. They didn't like them at the last store and now this person is being horrible to us!

1

Way to expensive. Beware their “free estimates”. Also, when I picked up my car I found it was left outside in the rain with the hood up.

1

this place is a scam. husband took his car in for a state inspection and they didn't even look at it. told him it would be $700 to repair stuff that wasn't even broken. we may look young but we are not stupid. I don't know how this place is still in business.

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Driver's Auto Repair - Spring Kuykendahl Road (281) 681-9330 For Assistance.